Frequently Asked Questions(FAQ)

The primary purpose of SSM e-Info is to provide a convenient and efficient online platform for individuals and businesses to access a wide range of services and information related to companies registered in Malaysia. It allows users to perform tasks such as searching and purchase for company information and conducting various transactions online access.

To register for an account on the SSM e-Info Portal, you can visit the official website of the SSM e- info and look for the registration or sign-up option. Follow the provided steps to create your account by providing the necessary details and verifying your identity.

You might use the SSM e-Info Portal when you want to retrieve company and business information, Document & form Images as annual returns, or perform various business transactions without the need to visit a physical office. It's particularly useful for entrepreneurs, business owners, and individuals who want to search and purchase company information or their company-related matters online.

Using the SSM e-Info Portal offers advantages such as convenience, time savings, and the ability to access information from anywhere with an internet connection.

To search for a company's information, you would log in to the SSM e-Info Portal, navigate to the company search section, enter the company's name or registration number, and submit the search request. The portal will then display relevant details about the company, including its information or document and form images.

Recharge approval as follows:
i. Cash Deposit / Internet Banking
Approval following deposit notice [3 hours via email, 5 hours through fax]
ii. Cheque
Cleared cheque within three (3) business days.
iii. Instant credit card, debit card, and FPX approval.
Instant approval after entering the pin number received from BSN.
v. RHB
Auto approval in seconds.

You must accomplish the following: our callcenter at 1300 30 4636,,
3.fax your message to +603 4045 7686, or
4.view your purchased item(s) at 'Details in Transaction History'. need to have an order number/order code so that the Call Center can respond quickly.

Within 5 to 20 minutes. However you can retrieve your backup pdf at Dashboard on 'Details in Transaction History' should there is any error occurred. Please be reminded to save your pdf copy as it will only be available in the system for 7 (seven) days from the transaction date. If you feel that the data retrieved from the e-Info system is not correct or do not tally with the information that you think is correct, you need to fill a Feedback Form provided to request further action. We will investigate and forward to SSM if it is pertaining to their area.

There is no refund for any purchases made for SSM e-Info products except for incomplete data or incomplete transaction. Click the refund section in the e-Info Portal for more information.